Please include date of purchase, purchase location and a description of the issue(s).
Warrantied forever in new or used original condition.
Print off a copy of the Email Confirmation page (you will receive this after submitting your RMA order via the checkout page).
Write "RMA ASK" OUTSIDE of your shipping box with big, bold marker.
Wrap your knife / tool in bubble wrap or paper and rubber band it.
DO NOT SEND ANYTHING OTHER THAN THE ITEM(S) SPECIFIED. THEY WILL NOT BE RETURED!
Place your knife/tool/etc and Email Confirmation page INSIDE the box.
Ship the box to us via UPS, FedEx or DHL ONLY.
DO NOT SHIP WITH THE UNITED STATES POST OFFICE!
Turnaround time can be anywhere between 24 hours and 2-3 weeks, depending on the services needed and our current RMA load.
Certain shipping and any additional service/parts/labor fees are dealt with on a case-by-case basis. Please call the factory with any questions.